Filed Friday, May 7. 2010
Listening to the “experts” explain it off as a trading error yesterday – basically a “typo” – doesn’t wash. If you know anything about compliance, approving trades, and computer systems, blaming it on a single computer glitch is a stretch. A REAL stretch.
Filed Thursday, October 1. 2009
Many say we have “turned the corner” in the economy and the arguments rage from the Bulls and the Bears on Wall Street as they check their charts.
Filed Friday, July 24. 2009
With all the talk about creating best practices in system designs, why are simple benefits hotlines and customer service centers so user unfriendly?
Filed Wednesday, May 13. 2009
How many people get at least a phone call a day from Bank of America? It’s funny how Bank of America has become a government-dependent network pest instead of a leading financial institution. It needs another $34 billion to keep afloat?
Filed Sunday, March 15. 2009
Finance is not comedy and when it becomes that, the last laugh is on you.
Filed Wednesday, February 11. 2009
Sometimes the only way to avoid media bias is to turn the channel or drop the subscription.
Filed Wednesday, January 21. 2009
Everyone is a salesperson. If you can’t sell your ideas to your boss, you won’t get the budget to do projects. Very few universities have practical courses on how to buy and sell technology.
Filed Wednesday, December 17. 2008
No matter where you go, good customer service is beginning to be as common as a nickel beer.
Filed Tuesday, November 18. 2008
“To quote Malcolm Forbes – Any fool can handle the helm in calm seas.”
In today’s continuing Perfect Storm of financial implosion, foreclosures and tightening credit, all the CEOs that bragged how they were going to drive up profits, make companies more efficient and create wealth for stockholders have missed the boat. They should be walking the plank and not be looking for a bailout to secure bonuses.
Filed Thursday, September 18. 2008
If you don’t understand that IT has become inextricably linked into the core business of most industries, then you don’t understand IT. I had the opportunity last week to sit in on a traveling book presentation from Nicholas G. Carr. He’s a former Harvard Business Review editor.
Filed Wednesday, April 9. 2008
The lack of jobs for American citizens is reflected with this latest, multibillion-dollar financial collapse that reaffirms my economic observations. Many financial experts and economists have yet to connect the dots while analyzing financial indicators and determining why things are happening in the economy.
Filed Thursday, March 27. 2008
The reason the economy is in a tailspin is because there are a growing number of beta consumers who can’t adhere to the same hierarchy of spending levels as Alpha consumers.
Filed Tuesday, March 11. 2008
While many business executives at some point in their career are told to read “ Art of War” by Sun Tzu, what they should also be reading is George S. Patton’s approach to operational leadership and management of resources.
Filed Friday, February 8. 2008
When was the last time you flew United Airlines and got good service? On Tuesday and Wednesday, the Chicago Tribune wrote about United Airlines charging more than one bag as a way to make millions of dollars and prop up its bottom line. Which M.B.A. thought this up as a creative way to expand markets and also establish the gold standard for customer service?
Filed Friday, December 14. 2007
Where have all the people gone who actually know what they’re talking about? After going to trade shows, conferences and cocktail parties afterward throughout the year, there’s a definite question about who really knows what they’re talking about and who’s actually clueless but trying to impress people by using buzzwords. It’s embarrassing to hear policymakers talk about network infrastructure when they don’t understand the terminology.
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